Refund policy

Return and refund policy

Change-of-mind returns

If you buy online, you can cancel your order for any reason within 14 days of receiving it. Email avellairehome@gmail.com to tell us you wish to cancel. You then have another 14 days to send the item back.

Please send returns to: Avellaire Home. Higher Flass Cottage. Settle Road, Bolton by Bowland, Clitheroe . Lancashire BB7 4NY 

You are responsible for the cost of returning an item when you change your mind. Please pack it carefully and keep proof of postage. You may inspect an item as you would in a shop. If you handle it more than necessary and reduce its value, we may make a deduction from your refund.

We will refund the item and the cost of standard outward delivery. If you chose a more expensive delivery service, we will refund only the standard delivery amount. We will issue the refund to your original payment method within 14 days of receiving the item back, or receiving evidence that you have sent it back.

Faulty, damaged or incorrectly described items

Please email us at avellairehome@gmail.com if an item arrives damaged, is faulty or is not as described. Include your order number and photographs if possible. We will explain the next steps and cover reasonable return costs where the item is faulty or not as described. Your legal rights are unaffected.

Sale items have the same legal return rights as full-price items.

Cancellation form

You can cancel by emailing us, or by sending this information:

To: Avellaire Home, avellairehome@gmail.com
I wish to cancel my order for: [item]
Order number: [number]
Ordered on: [date]
Received on: [date]
Name: [your name]
Address: [your address]
Date: [today’s date]